Conference Agenda*
Creating Upward Mobility
Join Our Mailing List!
Newsletter Sign Up
The “Travelers Aid” logo is a registered trademark of Travelers Aid International, Inc. 2024. All rights reserved.
Tuesday, September 17
1 pm – 2:15 pm
2:15 – 2:30 pm
2:30 pm – 3:00 pm
Board Lunch
Break
Board Meeting
Lake Arrowhead
Lake Arrowhead
4 – 6 pm
Registration
Hotel Lobby
6 – 7 pm
7 – 9 pm
Kostume Karaoke!
Reception
Misty’s Lounge—DoubleTree
Misty’s Lounge—DoubleTree
Wednesday, September 18
7 – 8 am
Registration
Lake Arrowhead
8:00 – 9 am
Breakfast
Lake Arrowhead
9 – 9:30 am
Welcome to TAI 2024
Welcome and Opening Remarks
Kathleen Baldwin
CEO and President
Travelers Aid International
Atif Elkadi
CEO
Ontario International Airport
Scott Elmore
Chair
TAI Board of Directors
Chet Sobotka
Director of Volunteer Services
Travelers Aid of the Inland Empire
Lake Arrowhead
9:30 – 11 am
Concurrent Sessions
Creating Culture
Session A:
Creating Culture in the Airport Workplace
Tiffany Sanders
Director of Customer Experience
Ontario International Airport
Session B:
24-hour Social Service
Jason Miller
CEO
Families Forward Philadelphia
Lake Arrowhead
or Keller Peak
11 am – 12 pm
General Session
Panel Discussion:
Fresh Perspectives in Volunteer Management
Graham MacLean
Assistant Program Manager,
Dulles International Airport
Travelers Aid International
Morgan McBrearty
Program Manager,
Philadelphia International Airport
Travelers Aid International
Tony Medina
Volunteer Coordinator
Travelers Aid Chicago
Allexandra Servey
Operations Manager
Travelers Aid San Diego
Lake Arrowhead
12:00 – 3:00 pm
Lunch and Team Building Activities
TBA
5:30 – 6:30 pm
6:30-9:30 pm
TAIE 40th Anniversary Reception
Dinner
Convention Center
(Walkway from DoubleTree first floor)
Thursday, September 19
8 – 9:00 am
Breakfast
Lake Arrowhead
8:30 – 9:30 am
Get to Know Your Network
Attendee Introductions
Lake Arrowhead
9:30 – 10:30 am
General Session
Responding to an Opioid Overdose
Life-saving Resources and Technical Training
Jose Alonso-Centeño
Health Education Specialist
San Bernardino County Department of Public Health
Lake Arrowhead
10:30-10:45 am
Break
10:45 – 11:30 am
Concurrent Sessions
Session A:
Airport Management Roundtable
Moderator:
Scott Elmore
Director of Customer Experience
Airports Council International–NA
Session B:
Social Services Roundtable
Moderator:
Adrianna Yemhapte
Program Manager
Travelers Aid San Diego
Lake Arrowhead or
Keller Peak
11:30 am – 12:30 pm
Concurrent Sessions
Session A:
Stranded Passenger Strategies
John Ishu
Director
Travelers Aid Chicago
Session B:
Government Contracting
and Matching
Tameka Gunn
President and CEO
Community Link–NC
Marcy Roke
President and CEO
Travelers Aid San Diego
Lake Arrowhead or
Keller Peak
12:30 – 1:30 pm
Lunch
Lake Arrowhead
1:30 – 3:30 pm
Super Session
Fundraising through Relationship Management
A.J. Steinberg
President and CEO
Queen Bee Fundraising
Lake Arrowhead
3:30 – 3:45 pm
Break
3:45 – 4:45 pm
General Session
A.I. in the Workplace
101 to Technical Implementation
Albert Fuentes
Deputy Airport Coordinator, Miami International Airport
Travelers Aid International
Lake Arrowhead
Friday, September 20
8:00 – 9:00 am
Networking Breakfast
Lake Arrowhead
9 – 10:30 am
General Session
Mastering De-escalation Techniques Workshop
Scott Higa
Staff Training Instructor
Community Education Program
San Bernardino County Department of Behavioral Health
Lake Arrowhead
10:30 – 11:00 am
Networking Break
11:00 am – 12:15 pm
General Session
Ethical Storytelling for Non-profits
Diana Farias Heinrich
CEO and Founder
Habrá Marketing
Lake Arrowhead
12:30 – 1:30 pm
Lunch
Lake Arrowhead
1:30 pm
Conference Adjournment
*Subject to change
