Travelers Aid at Philadelphia International Airport (PHL) assists passengers and members of the airport community. Our six information desks and mobile guide locations are staffed by a core group of dedicated volunteers who provide assistance to travelers, visitors and employees at the airport and in the Philadelphia metropolitan area. Travelers Aid maintains an office with three full-time staff members at PHL supporting the volunteer program.

Travelers Aid at Philadelphia International Airport is staffed and managed by Travelers Aid International and its services are provided under contract with the city of Philadelphia and the Philadelphia Department of Commerce, Division of Aviation.

Travelers Aid PHL is part of a network of 21 Travelers Aid transportation centers that includes airports, train stations and bus terminals. These programs work collaboratively with our network partners to assist travelers experiencing unexpected challenges while traveling.

Through our network, nearly 5,000 Travelers Aid volunteers and professional staff members have successfully assisted more than 29 million individuals.