The Travelers Aid Network • 100 Years of Service
LOOKING BACK, MOVING FORWARD
Annual Conference Presentations
JUNE 5-7, 2017
Atlanta Westin Peachtree Plaza
WELCOME AND OPENING SESSION
Dave Asselin, Travelers Aid, CEO
Ed Powers, Hope Atlanta, CEO; Travelers Aid, Chair; Host
“Round the Room” Update on Member Programs – All
MAKING YOUR ORGANIZATION’S HISTORY COME ALIVE
Speaker: Morna Gerrard, Special Collections and Archives, Georgia State University Library; Bio, Presentation
Panel: Carol King, Travelers Aid Chicago; Bio, Presentation
Ed Powers, Hope Atlanta, Bio
Floyd Davis, Community Link, Bio
100TH ANNIVERSARY CELEBRATION
Speaker: Carol S. Collard, PhD, LMSW, President & CEO, CaringWorks; Bio,
EFFECT OF STRESS ON PEOPLE IN CRISIS
Speaker: Matt Hurd, LCSW, Director, Open Doors; Bio, Presentation
DEALING WITH THE NEW POLITICAL REALITY
Speaker: Michael German, HUD, Georgia Field Office
USING PREZI AS A PRESENTATION TOOL
Speaker: Therese Andrews, Travelers Aid of the Inland Empire; Bio
LESSONS FROM PUBLIC-PRIVATE PARTNERSHIPS
Speaker: Aaron Goldman, founder, Open Doors
TRENDS IN CUSTOMER SERVICE PROGRAMS
Speaker: Steve N. Mayers, Director, Customer Experience, Atlanta Hartsfield-Jackson Airport; Bio, Presentation
HUMAN TRAFFICKING: VOLUNTEER TRAINING
Speakers: Nancy Rivard, President, Airline Ambassadors; Bio, Presentation
Donna Hubbard, Director of Training, Airline Ambassadors; Bio, To download Tip Line app
THE INCOME INEQUITIES GAP: THE IMPACT
Speakers: Dr. Barry Hirsch, Department of Economics, Georgia State University; Bio, Presentation
Floyd Davis, president and CEO, Community Link; Bio, Presentation, Website
VOLUNTEER MANAGEMENT ISSUES
Speaker: Anthony Medina, volunteer manager, Travelers Aid Chicago; Bio, Presentation
MOVING FORWARD – EVOLVING TRAVELERS AID IN THE YEARS TO COME
Should we adopt a new mantra: Customer Service = Social Service; Social Service = Social Justice?
Speaker: Dr. Eric R. Wright, Chair, Department of Sociology, Georgia State University; Bio, Presentation
LUNCH WITH CLOSING PRESENTATION
Speaker: Barbara Harrison, Director of External Affairs & Strategic Partnerships, The King Center; Bio, Presentation
Next June, Chicago will host the Travelers Aid International’s Annual Conference. Look for dates and the hotel in the coming months.
