Volunteers are at the heart of Travelers Aid and they are located across the country in airports, bus terminals and train stations.

Stationed at our six information desks, Travelers Aid volunteers welcome visitors, provide travel and tourist information and work to solve a range of travel challenges, from the basic to the very complex. This can include anything from simple way-finding to explaining the metro subway system to assisting travelers in crisis. Each day is always different!

Our desks are staffed from 8 a.m. to 8 p.m., seven days a week, 365 days a year. We of course will work with you to find the right fit for you.

To join our current team of more than 40 experienced volunteers — a number that we hope to grow to 250 — we ask that you join us for an interview, attend our new volunteer orientation and complete the necessary training, including fingerprinting and a background check for an airport ID. Please apply online here, send an email to volunteers@phl.org or call (215)-937-6935.

We will be in touch with you shortly with next steps. We look forward to welcoming you to the Travelers Aid PHL team!