HOME    

TRANSPORTATION
CENTERS

 
     

We are proud to have the following airports, bus and train stations as part of the Travelers Aid Network. Last year "A Helping Hand Along the Way" was provided to 7.8 million travelers, including welcoming international travelers. In whatever language, we know that travelers appreciate a smiling face and helpful information. Click on the links for more information.

AIRPORTS

Austin Bergstrom | Atlanta | Chicago O'Hare | Dallas/Fort Worth | Detroit | Houston Bush |
Houston Hobby | JFK New York | Ontario, CA | Milwaukee | Nashville | Newark
| Oklahoma City | Orlando | Phoenix | San Diego | San Francisco | San Juan |
Tampa | Reagan National | Washington Dulles

TRAIN STATIONS

Fort Worth Intermodal Transportation Center | Melbourne Flinders St. Station
Melbourne Southern Cross Station | Philadelphia 30th Street Station |
San Diego Union Station | Toronto Union Station | Washington Union Station


Austin Bergstrom International Airport (AUS)

12 Miles from Downtown Austin
Minimum fare for taxi customers is $13.10, this includes a $1.00 airport surcharge.

For more information, contact Ramonika Carr:
Email: volunteeratabia@austintexas.gov

Phone: 512-530-6610



Atlanta Hartsfield-Jackson International Airport (ATL)

9 miles South of Downtown Atlanta
Cab fare to Downtown - approx. $35 / MARTA train - $1.75

Travelers Aid Location:

  • Atrium, near the "Clock Tower"

Hours of Operation: Monday - Saturday 9 a.m. - 5 p.m.; Sunday Noon - 5 p.m.
Travelers Aid phone number: (404) 817-7070 ext. 108
E-mail Travelers Aid at Atlanta Hartsfield-Jackson International Airport
Travelers Aid of Metropolitan Atlanta Website
Atlanta Hartsfield-Jackson International Airport Website


Chicago O'Hare International Airport (ORD)

Approximately 17 miles Northwest of Downtown Chicago
Cab fare to Downtown - $45 - $55/ Shuttle/shared ride - $27/person, plus $1 surcharge/ CTA Blue Line Train (approx. 45 minutes to Downtown) - $2.25
Travelers Aid Locations:

  • Main Office: Terminal 2, upper/departures level, inside security
  • Satellite booths: Terminals 1, 2, and 3 upper/departures level, inside security (NOTE: hours vary)

Hours of Operation: Monday - Friday 8:30 a.m. - 9 p.m.; Saturday/Sunday 10 a.m. - 9 p.m.
Travelers Aid Office: (773) 894-2427
E-mail Travelers Aid at O'Hare International Airport
Heartland Alliance Website
Chicago O'Hare International Airport Website


Dallas / Fort Worth International Airport (DFW)

Located midway between Downtown Dallas and Downtown Fort Worth (approx. 15 miles from each) in the center of the DFW metroplex
Cab fare - approx. $38 to Downtown Dallas; $43 to Downtown Fort Worth / Shared Ride - approx.
$20 to Downtown Dallas, $15 to Downtown Fort Worth / Trinity Railway Express (TRE) commuter rail: $2.25 to Dallas, $1.25 to Fort Worth / DART Bus: $2.25 to downtown Dallas

Travelers Aid Locations

  • Terminal A, A-29 baggage claim area
  • Terminal C, C-25 baggage claim area
  • Terminal E, E-14 baggage claim area
  • Office: Terminal B, B-30 baggage claim area
  • Office: Terminal D, D-15 baggage claim area

Hours of Operation: Monday - Friday 8 a.m. - 6 p.m.; Saturday/Sunday 9 a.m. - 5 p.m.
Travelers Aid Office Terminal B: (972) 574-4420 - Travelers Aid Office Terminal D: (972) 973-5050
E-mail Travelers Aid at DFW International Airport
Travelers Aid Dallas/Fort Worth Website

Special Services for Travelers: Meet and Assist escort service (staff person will meet passenger at one gate and escort to another - $50 fee), car seat rental (infant and toddler), translations, notary and fax services, military assistance, Western Union, Caseworker available for crisis intervention/emergency travel assistance, lost and found, area and airport information..

Dallas / Fort Worth International Airport's Website


Detroit - Wayne Metro International Airport (DTW)

20 miles West of Detroit
Cab fare - varies widely depending on destination / SMART bus $1.50 + 50 cents per transfer

Travelers Aid Location:

  • North Terminal - Baggage Claim area (in front of elevators) - 8 a.m. to 9 p.m.
    Phone: 734-247-0029 or 734-247-1029
  • McNamara Terminal in Concourse A, at the entrance to the B & C Tunnel - 8 a.m. to 8 p.m. Phone: 734-941-0069

Hours of Operation: See information above
If interested in volunteering for the Detroit Travelers Aid program, please contact: frances.wood@tasmd.org
Detroit Wayne Metro International Airport Website


HOUSTON AIRPORTS

George Bush Intercontinental Airport (IAH)

23 miles North of Downtown Houston
Houston Airports Website

William P. Hobby Airport (HOU)

7 miles Southeast of Downtown Houston
Houston Airports Website


John F. Kennedy International Airport (JFK)

15 miles East of Manhattan (NYC) in Jamaica, New York (Queens)
Cab fare to Manhattan - $49 flat rate (includes toll, not tip) / AirTrain $5, which connects to the Subway - $2.25> / Super Shuttle and Airlink (shared-ride services) to Manhattan hotels - $20.59/person / to Manhattan residences - $22.76 - $25 for first person, $10 for each additional / New York Airport Service bus - $15 (service to Manhattan) $13 (service to LaGuardia)

Travelers Aid Locations:

  • Terminal 1, Arrivals Hall
  • Terminal 3, International Arrivals Hall
  • Terminal 4, Arrivals Hall
  • Terminal 7, Arrivals Hall
  • Terminal 8, Arrivals Hall, Departures Level, and Post-Security
  • Office location: Terminal 4, Retail Level

Hours of Operation: Daily 10 a.m. - 6 p.m.
Travelers Aid office phone: (718) 656-4870
E-mail Travelers Aid office at JFK International Airport
Travelers Aid Website for JFK International Airport

JFK International Airport Website


Milwaukee - General Mitchell International Airport (MKE)

9 miles South of Milwaukee
Cab fare to Milwaukee - $30 - $35 / Airport Connection Shuttle - $13 one way, $24 roundtrip/ Bus to Milwaukee - $2.00

Travelers Aid Location:

  • Main Concourse of the airport

Hours of Operation: 7 day/week - 9 a.m. - 9 p.m. M - Th & Sa / 9 a.m. - 5 p.m. F / 1 p.m. - 9 p.m. Su
Telephone contact: (414) 747-5245

General Mitchell International Airport Website


Nashville International Airport

9 miles West of Nashville

Nashville International Airport Website


Newark Liberty International Airport (EWR)

15 miles West of New York City (Manhattan)
Cab fare to NYC - Starting at $65 + tip / Shuttle to NYC hotels $17 + tip / Airtrain Link via NJTransit to Penn Station, NYC $12.50 / Express Bus to NYC $16 / Bus #62 + PATH train $3.50 (exact change)

Travelers Aid Locations:

  • Terminal A, 2nd floor, Welcome Center, near exit door #4 (973) 648-6725
  • Terminal B, 2nd floor, international arrivals, near exit door #8 (973) 623-5052
  • Terminal B, 1st floor, Welcome Center, near exit door #5 (973)961-6290
  • Terminal C, 1st floor, Welcome Center, near exit door #6 (973) 648-8757

Hours of Operation: 7 days/week: 11 a.m. - 9 p.m.
Travelers Aid office: (973) 623-5052
E-mail Travelers Aid at Newark Liberty International Airport

Newark Liberty International Airport Website


Oklahoma City - Will Rogers World Airport (OKC)

11 miles Southwest of Downtown Oklahoma City
Cab fare - $24 - $27 / Van fare - $16-$24 to Downtown area

Travelers Aid Locations:

  • Upstairs booth, at the center of ticket counter level (7 days/week - 10 a.m. - 10 p.m.) Information/paging (405) 316-3269
  • Downstairs booth, across from American Airlines baggage claim (7 days/week - 10 a.m. - 10 p.m.) Information/paging (405) 316-7343; (405) 680-3271

Hours of Operation: 7 days/week - See specific hours for each location above
Social Service problems referred to Downtown office: (405) 232-5507 - M-F 8 a.m. - 4:30 p.m.

Travelers Aid/Upward Transitions Website

Will Rogers World Airport Website


Ontario International Airport (ONT)

Approximately 35 miles East of Los Angeles
Cab fare - approx. $90 - $100 / Shuttle - $20 - $30

Travelers Aid Locations:

  • Terminal 2, between baggage claim and escalator on lower level (909) 937-1256
  • Terminal 4, between baggage claim and escalator on lower level (909) 937-1258

Hours of Operation: 7 days/week 9 a.m. - 9 p.m.
Telephone contact:(See phone numbers above)

Ontario International Airport Website


Orlando International Airport (MCO)

Located 9 miles Southeast of Downtown Orlando, 22 miles West-Northwest of Walt Disney World

Orlando International Airport Website


Phoenix - Sky Harbor International Airport (PHX)

Located 5 miles East of Downtown Phoenix, 12 miles Southwest of Downtown Scottsdale, Arizona
Cab fare: Phoenix downtown - $6 - $13; Scottsdale downtown - $14 - $21 / SuperShuttle: Phoenix - $7/person; Scottsdale - $15/person / City transit bus - $1.25

Travelers Aid Location:

  • In the Chapel, Terminal 4, level 3, East - Suite 4351

(NOTE: Information services are located on the arrival and departure levels of Terminals 2, 3, and 4)

Hours of Operation: Monday - Friday 9 a.m. - 5 p.m.
Travelers Aid Office: (602) 683-3885
Information and paging: (602) 273-3300

E-mail Travelers Aid at Phoenix Sky Harbor International Airport

Phoenix Sky Harbor International Airport Website


San Diego International Airport (SAN)

2 miles West of Downtown San Diego
Cab fare - approx. $10 / Bus #992 goes from airport to downtown Transit Center - $2.25 (transfer available)

Travelers Aid locations:

  • Baggage claim area of Terminal #1
  • Baggage claim area of Terminal #2

Hours of Operation: 7 days/week 8 a.m. - 11 p.m.
Director of Visitor Services: (619) 400-2266

E-mail Travelers Aid program at San Diego International Airport
Program Website

San Diego International Airport Website


San Francisco International Airport (SFO)

14 miles South of the City of San Francisco
Cab fare - $37 - $65 / Door-to-door vans $17 and up / BART (Bay Area Rapid Transit - below and above ground rail) $8.65 - one-way into San Francisco/ SamTrans public bus, need exact change, multiple stops - $2.00 - $4.50

SFO Travelers Information Locations (all desks are on the Departure Levels):

  • Terminal 1, Pre-Security - across from Exit Door #6 and next to US Airways check-in counters, Level 2
  • Terminal 2, Pre-Security - Center of Terminal next to elevators, Level 2
  • Terminal 3, Post-security - across from Yankee Pier Restaurant - between security exits - beginning of concourse F, Level 2
  • International Terminal, Pre-Security - four (4) locations two (2) between the food courts and security entrances "A" and "G" - and two (2) by front of terminal across from Aisle #4 and #9 next to the windows, all on Level 3

Hours of Operation: 7 days/week 8 a.m. - 8 p.m.
Voice mail contact: (650) 821-2735

(NOTE: SFO Travelers Information program does not provide any financial or travel assistance.)

San Francisco International Airport Website


San Juan, Puerto Rico - Luis Munoz Marin International Airport (SJU)

12 miles East of San Juan, Puerto Rico
Cab fare to San Juan - $10 - $12 / Public bus service in the metropolitan area - 25 cents

Travelers Aid Location:

  • Terminal D First Level - Office #8 (four doors from the police station)

Hours of Operation: Monday - Friday 7 a.m. - 4 p.m.
Travelers Aid office phone: (787) 791-1034

E-mail Travelers Aid office at Marin International Airport


Tampa International Airport (TPA)

8 miles west of Downtown Tampa
Cab fare - $18 / City bus #30 departs from Red baggage claim - $1.25 / Many hotels provide free van service

Travelers Aid Location:

  • Main Terminal, level 3, next to the "F" monorail

Hours of Operation: Monday - Wednesday 9 a.m. - 7 p.m.; Thursday - Sunday 9 a.m. - 4 p.m.
Travelers Aid phone: (813) 870-8797

Note: The Travelers Aid program has a mail back program for personal items that might otherwise be surrendered at the security checkpoint.

Crisis Center of Tampa Bay Website

Tampa International Airport Website


Washington Dulles International Airport (IAD)

30 miles West of Washington, DC in Loudoun County, Virginia
Cab fare to DC - approx. $65-$70; Washington Flyer Bus $9 to the West Falls Church Metro Station; WMATA Bus #5A with stops at Rosslyn, VA or L'Enfant Plaza in DC = $3

Travelers Aid Locations:

  • Baggage claim level adjacent to Baggage carousel #6
  • Baggage claim level adjacent to Baggage carousel #12
  • Baggage claim level adjacent to Baggage carousel #14
  • Travelers Aid Mobile Guides - roving in Concourses A, B, C, C7, D
  • East Mezzanine just past security
  • West Mezzanine just past security
  • IAB and FIS back in customs location daily during the peak time for International Arrivals

Hours of Operation: Monday - Friday 7 a.m. - 9 p.m.; Saturday & Sunday 8 a.m. - 8 p.m.
Travelers Aid office: (703) 572-7350
Information and paging requests: (703) 572-8297

E-mail Travelers Aid at Washington Dulles International Airport

Travelers Aid Washington DC Website

Washington Dulles International Airport Website


Washington - Ronald Reagan Washington National Airport (DCA)

Located across the Potomac River from Washington, DC
Cab fare to DC - $12 - $15 / Metrorail fare from Airport to Downtown Washington - $1.60 rush hour/ $1.35 non-rush

Travelers Aid locations:

  • Concourse Level Terminal B
  • Concourse Level Terminal C
  • Baggage Claim Level of Terminal B
  • Terminal A Lobby

Hours of Operation: Monday - Friday 7 a.m. - 9 p.m.; Saturday 7 a.m. - 7 p.m.; Sunday 8 a.m. - 8 p.m.
Travelers Aid office: (703) 417-3975
Information and paging requests: (703) 417-1806

E-mail Travelers Aid at Ronald Reagan Washington National Airport

Travelers Aid Washington DC Website

Ronald Reagan Washington National Airport Website


Fort Worth Intermodal Transportation Center

Main Entry Hall
1001 Jones Street
Fort Worth, Texas 76102

Hours of Operation: Monday - Saturday 9 a.m. - 3 p.m.
817-820-0385

Special Services for Travelers: Caseworker available for crisis intervention/emergency travel assistance, notary and fax services, some emergency supplies, Greyhound/Amtrak/public transportation information.

Travelers Aid Dallas / Fort Worth


Melbourne, Australia - Flinders Street Station

Main Concourse (between Platform 9 & 10)
Flinders & Swanston Sts.
Melbourne VIC 3000
Travellers Aid Australia


Melbourne, Australia - Southern Cross Station

Main Concourse (opposite the Luggage Hall)
99 Spencer St.
Docklands VIC 3000
Travellers Aid Australia


Philadelphia 30th Street Station

Main Concourse
2955 Market Street.
Philadelphia, PA 19104
Travelers Aid Family Services Philadelphia


San Diego Union Station

Main Concourse
1050 Kettner Boulevard
San Diego, CA 92101
Travellers Aid San Diego


Toronto Union Station

  • Arrivals Level (VIA Concourse Level) 416-366-7788
  • Departure Level (Great Hall under the clock)

65 Front Street.
Toronto, Ontario
Travellers' Aid Society of Toronto


Washington Union Station

Departure Area - adjacent to Gate D 202-371-1937
50 Massachusetts Ave., NE
Washington, DC 20002
Travellers Aid Washington DC